Experience

Designing AI-powered products that help people manage everyday workplace tasks through conversational interfaces, while also shaping experiences that connect digital products with physical robotic devices.

• Translate complex AI capabilities into clear user journeys, information architecture, and conversational workflows that feel practical and easy to understand.
• Design AI assistant and chat-based experiences that allow users to complete office tasks, access information, and move through multi-step processes within a single interface.
• Lead the product’s design system and design-token structure, working closely with the Design Lead and developers to align visual foundations, component behaviour, and implementation.
• Create reusable components, interaction patterns, and states that support both conversational experiences and traditional product workflows.
• Design experiences for physical robotic devices, considering how users interact across software interfaces, device behaviour, and real-world environments.
• Collaborate with product and engineering teams to balance user needs, AI capabilities, technical constraints, and consistency across the wider product ecosystem.

Worked on klink.cloud, a B2B omnichannel contact center platform that brings customer conversations, ticket management, automation, and AI-powered support into one connected experience.

• Built a strong understanding of contact center operations, ticketing systems, and messaging platforms through domain research, industry papers, and competitor analysis.
• Collaborated with the Design Lead, Product Managers, and stakeholders to map user journeys, workflows, and empathy maps for complex customer-support operations.
• Analyzed real customer feedback and support data to uncover usability issues and ensure design decisions were grounded in actual user needs.
• Designed an integrated experience that allowed support teams to manage conversations and related tickets within the same workflow, contributing to significant growth in the product user base.
• Built and maintained a design system that improved usability and visual consistency across a platform used daily by business teams.
• Helped integrate AI agents and workflow-building capabilities into the product, supporting its expansion into the Global market.

Designed responsive websites for a Japan-based agency, focusing on clear information structure, usability, and visual consistency across different products and devices.

• Organized content and navigation through clear information architecture, helping users find what they needed more easily.
• Designed responsive interfaces that maintained usability and visual quality across desktop, tablet, and mobile devices.
• Created consistent layouts, typography, colour usage, and interaction patterns across multiple website projects.
• Built a shared design system with reusable foundations and frequently used components.
• Reduced repetitive design work while making the team’s design process faster and more consistent.
• Led design reviews and helped maintain quality across the team’s work.

Took my first step into end-to-end product design by working on two core products: PADC, an education platform, and Healtppy, a healthcare platform.

• Designed responsive product experiences that worked consistently across different devices and screen sizes.
• Established UI foundations including colours, typography, reusable components, and custom iconography.
• Created user flows, information architecture, and empathy maps in collaboration with product managers and stakeholders.
• Considered accessibility throughout the UX and interface design process to make both platforms easier to use.
• Contributed from early planning and prototyping through testing, product launch, and post-launch user feedback.

Supported an education platform across product design, illustration, and visual identity, helping create a more engaging and consistent learning experience.

• Redesigned the logo and created brand patterns to strengthen the platform’s visual identity.
• Designed illustrations and custom icon assets for use across the product.
• Created reusable visual assets that were adopted by multiple teams and departments.
• Mapped user flows and designed interactive interfaces that made the learning experience more engaging and inviting.

Began my design journey by exploring different disciplines and applying what I learned through small client projects and volunteer work.

• Worked across brand identity, logo, illustration, UI, and UX design.
• Supported small clients by turning early ideas into practical visual and digital solutions.
• Contributed to volunteer projects while gaining experience working with real needs and constraints.
• Built a strong design foundation by continuously learning, applying, and refining core design principles.